Refund policy

30-Day Risk-Free Trial

We want you to actually use Layzee before you decide. Try it for 30 days from the day your order arrives. If it isn't right for you, contact us and we'll refund you in full.

Yes — that includes if you've already used it. That's the point of a trial.

How to start a return

Email support@getlayzee.com with your order number. We'll reply with return instructions, the return address and a shipping label. Please don't post anything back before requesting a return, as we can't process unannounced parcels.

Return shipping is on us.

Refunds

Once your return reaches us we'll inspect it and email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to show it. If it's been more than 15 business days since we approved your refund and you haven't received it, email support@getlayzee.com.

What can and can't be returned

Returnable: the Layzee Glide & Go Shaver, used or unused, within 30 days of delivery — including the trimmer attachment, charging cable and packaging where you still have them.

Not returnable: replacement blades that have been opened or used. For hygiene reasons we can only accept blade returns if the seal is intact. Unopened blades can be returned within 30 days.

There is no exclusion for discounted items. Our products are sold at promotional prices as standard, and the 30-day trial applies to all of them.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@getlayzee.com with a photo and we'll sort it — replacement or refund, your choice. There's no need to wait for the 30 days to pass.

1-Year Warranty

Every Layzee shaver is covered for 12 months from delivery against manufacturing defects. If your device stops working properly in that time, and it isn't down to accidental damage or normal wear of the blade, we'll replace it free of charge. Email support@getlayzee.com with your order number and a description of the fault.

Replacement blades are consumable and aren't covered by the warranty.

Exchanges

The quickest route is to return the item for a refund and place a new order.

Your statutory rights

United Kingdom: under the Consumer Contracts Regulations you have 14 days from delivery to cancel for any reason, and a further 14 days to return the goods. Our 30-day trial is offered in addition to this and doesn't replace it. You also have rights under the Consumer Rights Act 2015 regarding goods that are faulty, not as described, or unfit for purpose.

European Union: you have a statutory right to cancel within 14 days of receiving your order, without giving a reason. Again, our 30-day trial is in addition to that right.

Nothing in this policy limits your legal rights.

Questions? Email support@getlayzee.com.