Shipping policy
Dispatch
Orders are picked and dispatched from our fulfilment centre within 1–2 business days (Monday to Friday). Orders placed at the weekend are dispatched the following Monday. You'll receive a confirmation email with tracking as soon as your parcel leaves us.
Delivery times and cost
| DESTINATION | RATE | ORDER VALUE | ESTIMATED DELIVERY |
| United Kingdom | FREE | Over $40 | 5–7 business days |
| United Kingdom | $10 | Under $40 | 5–7 business days |
| Rest of world | FREE | Over $40 | 5–9 business days |
| Rest of world | $10 | Under $40 | 5–9 business days |
Delivery estimates run from dispatch, not from when you place your order, and exclude weekends and public holidays. These are estimates — delays can happen, particularly around customs and peak periods.
Free shipping applies automatically once your order total reaches $40 (or local equivalent).
Tracking
Every order ships tracked. You'll receive a tracking link by email once your parcel is dispatched. Tracking can take 24–48 hours to begin updating.
Customs, duties and taxes
Orders ship internationally. Depending on your location, your order may attract import duties, taxes or customs charges on arrival. These are set by your country's customs authority, not by us, and are not included in the price paid at checkout. Any such charges are the responsibility of the recipient.
We can't predict these amounts — customs offices apply their own rules, and we have no control over their decisions or timescales. If you're unsure, your local customs office can advise before you order.
Wrong or incomplete addresses
Please double-check your address at checkout. We can't be held responsible for orders sent to an address entered incorrectly.
If you spot a mistake, email support@getlayzee.com as soon as possible and we'll try to correct it before dispatch — but once a parcel has left us we can't change its destination.
If an order returns to us because the address was wrong or incomplete, we'll contact you to arrange redelivery and a further shipping charge will apply. Orders lost because of an incorrect address aren't eligible for a refund.
Missing parcels
If tracking shows delivered but you don't have your parcel, please check with neighbours and any safe place first, then email support@getlayzee.com and we'll investigate with the courier. If a parcel is genuinely lost in transit we'll replace or refund it.
Questions? Email support@getlayzee.com.